Shipping policy

Shipping Policy

Thank you for shopping at Hop on Nails. This policy explains how and when your order reaches you.

Where we ship

We currently ship to the following five regions only:

United States
United Kingdom
European Union (all 27 member states)
Australia
Canada

We are not able to deliver to other countries at the moment. If your address is outside these regions, checkout will not offer a shipping option.

Shipping cost

Shipping is charged per order at checkout, according to your destination:

Destination	Shipping fee (USD)
United States	$5.99
United Kingdom	$6.99
European Union	$8.99
Australia	$8.99
Canada	$9.99

The fee shown at checkout before you pay is the fee you are charged.

Processing time

Orders are processed within 3–5 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day.

Delivery time

Once your order has been dispatched, delivery usually takes 8–15 business days. These are estimates, not guarantees: carrier delays, customs checks, public holidays and remote addresses can make delivery take longer.

In total, please allow roughly 11–20 business days from the day you order until your parcel arrives.

Tracking

When your order is dispatched you will receive a confirmation email. If a tracking number is available for your shipment, it will be included in that email.

Customs, duties and taxes

For international orders, your country's customs authority may charge import duties, taxes or handling fees. These charges are not included in our prices or shipping fee, are set by your local authorities, and are your responsibility.

Incorrect address

Please check your shipping address carefully at checkout. We can only change an address before your order is dispatched, so contact us as soon as possible if you need to correct it. We cannot be responsible for parcels delivered to an incorrect address that was entered at checkout.

Lost, delayed, damaged or wrong items

If your parcel has not arrived after the delivery window above, or it arrives damaged or with the wrong item, please contact us within 14 days of the delivery date (or expected delivery date), with your order number and, where relevant, photos. We will work with you to put it right.